Compare the two support pilots using only these notes.
Note A, 2026-10-01: a support pilot handled 40 requests; 30 were answered within one day.
Note B, 2026-10-08: the second pilot handled 50 requests; 35 were answered within one day.
Note C, 2026-10-09: two reviewers reported that complicated requests still needed specialist help. No customer-satisfaction survey was conducted.
Cite Note A, B or C for every measured claim. Calculate each pilot's within-one-day rate and their difference in percentage points. Separate measured changes from possible explanations. Recommend the next measurements without claiming improved customer satisfaction. Return a brief in the conversation only.